Adapting to new customer demands requires you to provide a seamless and enjoyable experience. URBANTZ’s Customer Experience module is the advantage you need to provide a great customer experience and guarantee client retention.
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Boost customer loyalty with the perfect delivery experience
This module allows customers to communicate with drivers, track their deliveries in real-time, rate the service and be updated of any changes. Combined, these reduce the number of failed deliveries, resulting in more satisfied customers.
- Scheduling options: present your clients more precise ETAs for their delivery, and customisable time windows to choose from
- Direct feedback & rating: Collect feedback about the service right after the delivery
- Customer notification: Improve your customer relationship and service transparency by notifying them of the exact ETA and of any changes to the delivery
- Brand customisation: All aspects of the Customer Experience module are fully customisable to your brand
- Live parcel tracking: Your clients access a customisable tracking page where they can follow on their parcel, as well as the number of stops scheduled before theirs, reducing the number of failed deliveries.
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