# Urbantz > Milo is the AI layer of the Urbantz platform, which already plans and optimises 50M+ deliveries a year. Talk to its agents to explore, dispatch and manage — always within the rules your team sets. The site is also available in Français, Nederlands, Deutsch, Español, Italiano, under /fr/, /nl/, /de/, /es/, /it/. ## Company and platform - [Urbantz — Your last mile, run with Milo](https://urbantz.com/): Milo is the AI layer of the Urbantz platform, which already plans and optimises 50M+ deliveries a year. Talk to its agents to explore, dispatch and manage — always within the rules your team sets. - [Milo — the AI layer of the Urbantz platform](https://urbantz.com/milo/): Agents you talk to and workflows that run themselves, inside the Urbantz platform. Milo Explore, Agents and Workflows work on your operational plan, with your rules, your permissions and a full audit trail. - [Platform — the modules Milo runs on](https://urbantz.com/platform/): A Delivery Core for your industry, built on standard modules and extended with add-ons. Route optimisation, time slots, carrier collaboration, driver execution and tracking — all on one live network, with a control tower over it. - [About Urbantz — Together, we deliver](https://urbantz.com/about-us/): Urbantz is the European leader in enterprise last-mile delivery management. Since 2015 we have connected retailers, carriers, drivers and recipients on one platform that plans and optimises 50M+ deliveries a year. - [Security at Urbantz — how the platform and your data are protected](https://urbantz.com/security/): Hosted in the EU on Microsoft Azure, encrypted at rest and in transit, independently penetration-tested, and rebuilt in under two hours in our last disaster-recovery exercise. How Urbantz protects your delivery data. - [Demo — See Milo at work | Urbantz](https://urbantz.com/demos/): Watch a demo of Milo now, at your own pace, or book a session with the Urbantz team on your own operation. - [Urbantz Demo | Watch a Quick Overview of Our Platform](https://urbantz.com/demo/ondemand/): Get an on-demand look at our delivery management platform. Learn why the biggest brands choose Urbantz. - [Book a demo of the Urbantz platform](https://urbantz.com/demo/): Book a demo with one of our experts to see how Urbantz can help you scale your last mile deliveries efficiently and sustainably. - [Contact Urbantz](https://urbantz.com/contact/): Let us know how we can help. Our team will get back to you as soon as possible, from our headquarters in Brussels. ## Platform modules - [Conversational Commerce — reach recipients on SMS, WhatsApp and voice](https://urbantz.com/platform/conversational-commerce/): Delivery messages that reach the recipient on the channel they actually read: WhatsApp from your own Business Account with automatic SMS fallback, anonymous calling between driver and recipient, and an address the recipient can correct themselves. - [Dynamic Release — same-day delivery without the cutoff](https://urbantz.com/platform/dynamic-release/): Replaces fixed cutoff times with continuous, wave-free dispatching. Orders are held or released on density, forecast demand and available resources, so preparation stops spiking and cutoffs move later. - [Green Time Slots — steer demand to the efficient slot](https://urbantz.com/platform/green-time-slots/): Classifies delivery slots by environmental efficiency and uses incentives to steer recipients towards them. Denser rounds, lower emissions and lower cost, chosen by the recipient at checkout. - [Optimised Scheduling — a delivery promise you can keep](https://urbantz.com/platform/optimised-scheduling/): Connects Time Slot Booking to Resource Planning so slot availability reflects real fleet capacity. Tasks are pre-allocated as they are booked, and capacity is shared across overlapping slots. - [Ordering — a booking portal your senders log into](https://urbantz.com/platform/ordering/): A white-labelled self-service portal where your senders book their own deliveries: your branding, your sign-in, the fields you choose, and only the time slots your fleet can actually serve. - [PDA app support — the driver app on rugged handhelds](https://urbantz.com/platform/pda-app-support/): The Urbantz driver and dispatcher app on rugged Android handhelds with laser and RFID scanners — Zebra, Chainway C71, M3 — for warehouses and rounds where a phone camera is not enough. - [Predictive Service Time — how long the stop really takes](https://urbantz.com/platform/predictive-service-time/): A model trained on your own completed deliveries predicts how long each stop will take, so routes and ETAs are built on what the job actually needs instead of a fixed number someone maintains by hand. - [Ticketing — resolve delivery issues on the task itself](https://urbantz.com/platform/ticketing/): Structured tickets raised on the delivery task, with clear ownership between sender and carrier, so an incident is resolved by the people who can act on it rather than passed around by email. - [Truck navigation — routes a 40-tonne vehicle can actually take](https://urbantz.com/platform/truck-navigation/): HERE WeGo Pro in the drivers' hands, with the vehicle's profile passed from Urbantz. Consumer navigation apps route cars; a truck has heights, weights, tunnels and ferries to consider. ## Products - [Build delivery experiences as unique as your brand](https://urbantz.com/products/scenarios/): Configure the unique workflow scenarios your drivers need for more accurate route planning and delivery experiences befitting your brand. - [Carrier collaboration that puts you in control](https://urbantz.com/products/multi-carrier-management/): Harness the full power of your carrier network. With Urbantz it’s easy to manage any multi-carrier environment. - [Easily onboard local and global carriers](https://urbantz.com/products/carrier-network-builder/): Scale delivery capacity, monitor carrier performance and switch between them. We handle the integrations so you don't have to. - [Full visibility at every step of the journey](https://urbantz.com/products/visibility/): Get real-time visibility across your last mile delivery network and benchmark carriers with predictive alerts, visual analytics and configurable reports - [Give recipients greater flexibility and peace of mind](https://urbantz.com/products/delivery-slots/): Increase order completions, cut failed deliveries and steer consumer booking habits with realtime delivery slots at checkout. - [Live order tracking for a richer recipient experience](https://urbantz.com/products/delivery-tracking/): Drive repeat purchases with branded delivery tracking software greater visibility and control. - [Post-purchase communication for delivery success](https://urbantz.com/products/communication/): Drive first-time delivery success by maintaining excellent lines of communication between dispatchers, drivers and recipients. - [Seamless data flow between all your last mile systems](https://urbantz.com/products/integrations/): Integrate Urbantz easily with your ERP, OMS, WMS, CRM and ecommerce platforms for seamless last mile delivery management. - [Set up your drivers for delivery success](https://urbantz.com/products/driver-management/): Onboard and support drivers through every delivery or pickup. Manage digital chain of custody with our user-friendly app. - [Take control of your deliveries and collections](https://urbantz.com/products/dynamic-route-planning/): With our AI-powered dynamic route planner, you can smartly plan and dispatch deliveries and collections across your fleets and carriers. - [The Urbantz Carrier Network](https://urbantz.com/products/carrier-network/): We make it simple to scale your delivery capacity by quickly adding new carriers to your network – then give you the tools to manage them as you need. ## Solutions - [Logistics](https://urbantz.com/solutions/logistics/): The last mile logistics sector is time and margin sensitive. - [Big & Bulky](https://urbantz.com/solutions/big-bulky/): Urbantz will enable you to deliver on your customers’ expectations. - [Grocery Delivery](https://urbantz.com/solutions/grocery-delivery/): Streamline your e-commerce and delivery operations with our all-in-one delivery management platform. - [Retail & E-commerce](https://urbantz.com/solutions/retail-e-commerce/): Regain control and scale your last mile operations with Urbantz. ## Use cases - [Deliver from hub, store or dark store](https://urbantz.com/use-cases/hub-or-store/): Cut your last mile delivery costs and fulfil recipient orders quicker by managing deliveries from multiple hubs, stores and front warehouse locations. - [Empower consumers with store and curbside collections](https://urbantz.com/use-cases/click-and-collect/): Give shoppers greater convenience and cut your costs with pick-up and drop-off (PUDO) options including click and collect from store or locker. - [Give special customers the VIP treatment](https://urbantz.com/use-cases/premium/): Ensure greater customer spend and loyalty with premium delivery experiences personalised for your most important customer segments. - [Increase basket conversions with faster deliveries](https://urbantz.com/use-cases/express/): Add express services for on-demand, 15-minute or one-hour delivery to your last mile operation and increase basket conversion rates. - [Make returns as convenient as possible](https://urbantz.com/use-cases/returns/): Improve the returns experience for your customers by offering greater convenience, personalisation and informative updates along every step of the way. - [Refrigerated deliveries, (chilled) out of the box](https://urbantz.com/use-cases/refrigerated/): Need to deliver refrigerated or frozen goods? Urbantz gives you the tools to manage unique delivery scenarios straight out of the box. ## Customer stories - [A2B wins big with emission-free deliveries and premium customer experience](https://urbantz.com/customer-stories/a2b/): The Finnish carrier delivers emission-free grocery, food and parcel deliveries across Helsinki and exceptional customer experience - [Solucious sees 50% drop in incomplete deliveries](https://urbantz.com/customer-stories/solucious/): The internationally-renowned delivery group is rapidly expanding its last mile footprint thanks to Urbantz. - [FM Logistic launches Indian last mile deliveries in just 1 week](https://urbantz.com/customer-stories/fm-logistic/): The internationally-renowned delivery group is rapidly expanding its last mile footprint thanks to Urbantz. - [Red Cross – Building a delivery network in two weeks](https://urbantz.com/customer-stories/french-red-cross-launched-a-solidary-delivery-network/): The COVID-19 pandemic brought unprecedented pressure on the social response systems all across the world. - [VPD and Arid Group deliver advanced customer experience](https://urbantz.com/customer-stories/vpd-aridgroup-urbantz-are-joining-forces/): The Belgian carriers have built a shared logistics operation using Urbantz to deliver a premium customer experience. - [CityLogin leads in eco-friendly urban deliveries through smart delivery management](https://urbantz.com/customer-stories/citylogin-leads-in-eco-friendly-urban-deliveries/): Transport companies are very environmentally-conscious and eager to find solutions to keep accessing restricted urban areas. Pollution is a big concern… ## Resources - [Transform your Scheduling with Urbantz’s Time Slot Booking](https://urbantz.com/resources/transform-your-scheduling-with-urbantzs-time-slot-booking/): Enhance your delivery operations by offering flexible, customer-focused scheduling while maintaining operational efficiency. - [How to choose best-in-class delivery management software for 2023](https://urbantz.com/resources/rfp-requirements-last-mile-delivery/): Understand the features and functionality that a best-of-breed last mile management platform should offer in 2021-22. - [Last mile logistics 2021-2: New state of the industry report](https://urbantz.com/resources/last-mile-logistics-industry-report-gated/): As the pandemic recedes, this new report analyses challenges and opportunities facing retailers and 3PLs. - [Last mile logistics 2021-2: New state of the industry report](https://urbantz.com/resources/last-mile-logistics-industry-report/): As the pandemic recedes, this new report analyses challenges and opportunities facing retailers and 3PLs. - [Webinar: Last Mile Competence – The New Key To Retail Survival](https://urbantz.com/resources/webinar-last-mile-competence/): In this free on-demand webinar, industry experts discuss lessons for retailers to learn from the pandemic. 35 mins. - [Webinar: Can the Chinese Delivery Ecosystem Become a Model for the UK & EU?](https://urbantz.com/resources/webinar-china-deliver-uk-europe/): Logistics expert Prof. Lin talks lessons Europe can learn from China’s delivery ecosystem in this free on-demand webinar. 60 mins. - [Webinar: How COVID-19 is Changing e-Commerce and Last Mile Delivery](https://urbantz.com/resources/webinar-last-mile-pandemic-ecommerce/): For this free on-demand webinar, three industry leaders discuss the pandemic’s impact on last mile deliveries. 60 mins ## Press - [Urbantz launches Milo: AI agents for last-mile delivery](https://urbantz.com/press/urbantz-launches-milo/): Press release, 13 October 2026: Urbantz launches Milo, putting AI agents at the heart of last-mile delivery operations, inside the rules teams set. ## Blog - [The top 6 KPIs for measuring your logistics performance](https://urbantz.com/blog/digital-transformation-strategies-logistics-copy/): Why are so many last mile carriers still unsure about the metrics that matter most? - [How to launch better digital transformation initiatives in 2023](https://urbantz.com/blog/digital-transformation-strategies-logistics/): Every day I talk to carriers going through digital transformation of delivery operations. Here’s what I’ve learned. - [What is delivery management software and why it’s important](https://urbantz.com/blog/delivery-management-software/): Let’s take a look at what digital transformation means for the logistics industry. - [What is a last mile carrier? Everything to know](https://urbantz.com/blog/last-mile-carrier/): Let’s dive into the questions of what exactly a last mile carrier is and how they’ll benefit your growing ecommerce or retail company. - [Selecting the best last mile software to invigorate your operations](https://urbantz.com/blog/last-mile-software-delivery-management/): Prepping for an RFP for your last mile delivery software? Find out what the 4 key areas are that you need to cover to expand your operations. - [How to boost ROI from your last mile software during a downturn](https://urbantz.com/blog/retail-delivery-management-cots-downturn/): Why an economic downturn is the right time to fix last-mile inefficiencies, and how to get fast, provable ROI from your delivery management software. - [Reflections on remote working and our latest company offsite](https://urbantz.com/blog/company-offsite-2022-remote-working/): Urbantz is flourishing with a global remote working policy. Regular face-to-face meetups are what make it possible. - [Uber Direct and Urbantz Launch "Out-of-the-Box’ Integration](https://urbantz.com/blog/uber-direct-integration/): The integration gives retailers "a great opportunity to enhance their delivery capabilities while maintaining brand excellence". - [How to measure the success of your sustainable logistics initiatives](https://urbantz.com/blog/sustainable-logistics-measuring-success/): Read about 3 tactics logistics businesses can now leverage to measure an reduce their delivery emissions - [How can last mile software help me increase the drop density of my deliveries?](https://urbantz.com/blog/last-mile-software-drop-density/): Learn more about the ways that last mile software can help you increase the drop density of your urban deliveries. - [Solving the last mile delivery problem with algorithms: Springer interview](https://urbantz.com/blog/last-mile-delivery-problem-springer/): Jonathan talks to Springer Professional about how automation software can help companies cure their last mile headaches - [5 quick ways to create a more sustainable delivery service](https://urbantz.com/blog/sustainable-delivery-service-quick-wins/): When it comes to creating a more sustainable delivery service for retail and logistics companies, there are a number of quick wins available. - [Last mile logistics: How to untangle your delivery network as you grow](https://urbantz.com/blog/last-mile-logistics-scale-without-complexity/): As the volume of deliveries and the geographic scale of your last mile logistics grows, your delivery network will become increasingly complex. How do you cut through this complexity? - [Sustainability and the last mile delivery problem: A conversation with eCommerce Magazin](https://urbantz.com/blog/last-mile-delivery-problem-sustainability/): As the volume of ecommerce and traffic boom, how do you build a sustainable, efficient last mile delivery operation? Jonathan discusses with Ecommerce Magazin. - [A day in the life of a customer success manager](https://urbantz.com/blog/customer-success-manager-day-in-life/): Spend a day in the life of the shoes of Enise Kaya, one of our Customer Success Managers, as she documents what CSM and working at Urbantz mean to her. - [Arranging an overseas offsite in 2021](https://urbantz.com/blog/2021-offsite-planning-pandemic/): Last month we hosted a company offsite in Portugal. Global travel restrictions meant it wasn’t easy. Find out the why and the how here. - [Webinar: Last Mile Competence – The New Key To Retail Survival](https://urbantz.com/blog/webinar-last-mile-competence/): 2020 was…eventful. Sure, we expected a shortage of drivers and an increase in home deliveries, which would’ve led to slight capacity issues. But Covid-19 exacerbated everything. The ensuing surge in home deliveries was so… - [Urbantz brings its Series A to €12M](https://urbantz.com/blog/urbantz-secures-additional-6m-round-a-2020/): Urbantz is a leading European SaaS company aiming to increase efficiency and sustainability of last mile delivery operations - [Retail last mile delivery operations in 2021](https://urbantz.com/blog/how-to-optimise-retail-last-mile-delivery-operations/): As an executive responsible for overseeing retail logistics, e-commerce and last mile operations, you’ll have to steer your company through the effects of Covid-19, the rise and diversification of online shopping, changing… - [We’re top 3 in Deloitte Belgium’s Technology Fast 50!](https://urbantz.com/blog/urbantz-deloitte-fastest-50/): Urbantz has been listed third in Deloitte’s “2020 Fast 50 Ranking.” The competition is aimed at Belgian technology companies who have shown incredible growth in the last several years. This achievement doesn’t… - [E-commerce habits after the pandemic](https://urbantz.com/blog/ecommerce-habits-after-crisis/): The movement restrictions that are now being lifted in different countries will change consumers habits and expectations in the long term. Disruptions to our daily lives and routines (family, work and social lives) will influence… - [3 steps to avoid problems in the last mile](https://urbantz.com/blog/top-3-actions-resist-crisis/): Since early March, a significant number of delivery companies saw a decrease in volume. 30% had problems with staff shortage, while many looked for extra capacity but struggled to expand their fleet. - [Webinar: Can the Chinese delivery ecosystem become a role model for the UK & the EU?](https://urbantz.com/blog/webinar-china-delivery-uk-europe/): As of 2019, China’s e-commerce penetration had reached 36.6% of retail sales. The combination of consumer digital maturity and digitally supported supply chains has helped Chineese retailers to stay afloat. In Europe… - [Webinar: How COVID-19 will change the face of e-commerce and last mile delivery](https://urbantz.com/blog/webinar-covid19-change-ecommerce-last-mile-delivery/): Staff shortages, imbalanced demand, changing buying patterns in retail and e-commerce, rise in home deliveries – how do you react to sudden disruption? - [Coronavirus and Europe’s retail industry](https://urbantz.com/blog/coronavirus-whats-happening-europe-retail-industry/): It was just a few months ago, that global trade and the supply chain were operating full speed, like the well-oiled machines we thought they were. Companies kept doing business as usual, planning for growth in 2020… - [Increased demand can trigger hidden risks for retail](https://urbantz.com/blog/increased-demand-hidden-risks-retail/): The supply chain distortions retailers are experiencing won’t end when the coronavirus pandemic is over. They can even get worse due to delayed effects in the supply chains caused by ‘panic buying’ and the… - [Podcast: The Impact of COVID-19 on Home Deliveries](https://urbantz.com/blog/podcast-the-impact-of-covid-19-on-home-deliveries/): Michael Darchambeau, Urbantz Chief Strategy Officer, is the special guest The Postal Hub podcast with Ian Kerr to discuss the impact of COVID-19 in e-commerce and last mile, and how to prepare for the post-pandemic… - [How China used delivery tech during the pandemic](https://urbantz.com/blog/how-china-used-delivery-tech-lesson-europe/): COVID-19, largely known as the new coronavirus has taken the world by surprise and not in a good way. This week, China, the country where the outbreak originated, announced that the pandemic was under control… - [Urbantz is moving its mapping services to HERE Maps](https://urbantz.com/blog/urbantz-moving-mapping-services-here/): While most people are quarantined at home, delivery services are more active than ever circling around the cities to bring products and parcels to everyone on time. We believe that at this moment it’s especially… - [Urbantz supports the French Red Cross to create a solidarity delivery network in response to the coronavirus](https://urbantz.com/blog/urbantz-supports-the-french-red-cross-to-create-a-solidary-delivery-network-as-a-response-to-the-coronavirus/): This week, the French Red Cross launched “Red Cross at Your Place”, an initiative to respond to the coronavirus pandemic and provide support to isolated people. Urbantz is supporting the solidarity delivery network… - [Urbantz supports the French Red Cross](https://urbantz.com/blog/urbantz-support-french-red-cross/): This week the French Red Cross launched ‘Red Cross at Your Place’, an initiative to respond to the coronavirus pandemic and aiming to provide support to people isolated. Urbantz is supporting the solidary… - [The impact of the coronavirus on last-mile delivery in the supply chain](https://urbantz.com/blog/the-impact-of-the-coronavirus-on-last-mile-delivery/): The rapid spread of the new coronavirus, COVID-19, regardless of borders, has impacted our societies, markets and industries. We’re evaluating how delivery companies and… - [How coronavirus impacts last mile delivery](https://urbantz.com/blog/impact-coronavirus-last-mile-delivery/): The rapid spread of the new coronavirus COVID-19 irregardless of borders impacted our societies, markets and industries. We’re evaluating how delivery companies and retailers should adapt to translate the rising… - [Changing the world of last mile deliveries](https://urbantz.com/blog/urbantz-chaging-world-last-mile-deliveries/): Trends Tendance took an intimate look into Urbantz history and development and talked with our CEO, Jonathan Weber about our ambition to become the European leader in last mile delivery management. Here… - [Urbantz raises €6 Million to become the European leader in last mile delivery management](https://urbantz.com/blog/urbantz-raises-6million-in-series-a/): Urbantz raises €6 Million to become the European leader in last mile delivery management Brussels, Belgium 12 March 2020 – Urbantz, a technology company… - [The Delivery Conference: Future of ecommerce](https://urbantz.com/blog/the-delivery-conference/): Industry experts, leaders and providers got together at The Delivery Conference Global in London, organised by the Metapack Group and sponsored by Urbantz. The annual event discusses the innovative trends… - [The supply chain of Colombian coffee](https://urbantz.com/blog/supply-chain-colombian-coffee/): Coffee is one of the most popular and consumed drinks in the world. Every year, nearly 10 million tons of coffee are produced worldwide. Colombian coffee mills are the second biggest producers, and are with no doubt… - [7 reasons for automating field service management](https://urbantz.com/blog/7-reasons-field-services/): How to effectively increase the efficiency of a field service without much effort – solving the last mile problem - [Supply Chain Event 2019: 3 takeaways for last mile](https://urbantz.com/blog/supply-chain-2019/): The French supply chain event of the year brought together industry leaders, retailers and the best of innovation. Urbantz was also named the second most innovative solution in the Digital Supply Chain Award 2019. - [What is round optimisation?](https://urbantz.com/blog/round-optimisation/): Facing the maze of modern cities’ streets is not easy! Companies, carriers and city authorities face traffic, blocked roads and environmental regulation. - [The supply chain of a LEGO brick](https://urbantz.com/blog/supply-chain-lego-brick/): LEGOs have been amongst the most well known and sold toys for decades. The little plastic bricks come in all the colours of the rainbow and count with a nearly perfect supply chain to distribute them across the world in less… - [3 reasons to use API integration with your TMS](https://urbantz.com/blog/reasons-api-integration-tms/): * that is Application Program Interface and it’s the best way to transfer delivery data to your TMS provider. - [5 Myths of the Last Mile](https://urbantz.com/blog/myths-last-mile-delivery/): What are the 5 most common myths of the last mile? Where do these myths come from? What is the real deal? We researched to find out what the truth is. - [Is flexible delivery good for business?](https://urbantz.com/blog/flexible-delivery-good-business/): "With an increasing amount of online stores popping up and the open market allowing to ship items from across the world, each year more and more transactions are being made. In order to keep up with this new… - [Warehousing is the solution for urban spaces](https://urbantz.com/blog/warehousing-urban-spaces/): ‘‘Starting from free shipping, through speedy deliveries, we’ve come to the point where shoppers expect their parcels to arrive on the same day or even in a matter of hours along with an outstanding customer experience and… - [Should You Outsource Your Delivery or Keep it In-House?](https://urbantz.com/blog/outsource-vs-inhouse-delivery/): Outsourcing is not new, but it can define success for a business. - [Ant Portrait: Michael Darchambeau](https://urbantz.com/blog/interview-michael-darchambeau/): Today we talk with Michael Darchambeau. Co-founder and VP Business Development at Urbantz, Michael is an advocate for sustainability and imprints his passion in our business model. - [Happy 4th birthday to us!](https://urbantz.com/blog/happy-4th-birthday-to-us/): It’s our anniversary! 4 years ago Jon, Michael and Melanie started Urbantz with the dream to build a product, a company and a team. - [4 Business Lessons for our 4th Birthday](https://urbantz.com/blog/4-business-lessons-for-our-4th-birthday/): 4 years ago today, we started Urbantz with the goal of becoming a market reference in the last-mile management sector.