Provide your customers with more time windows to choose from and allow them to reschedule deliveries.
Send your customers a real-time tracking page on which they can dynamically track the driver’s location.
Collect feedback about the service right after the delivery.
Offer a fully branded and recipient-tailored customer experience.
Enable the end recipient to contact the driver during the delivery process.
Keep your end recipients informed and in control over their delivery.
Optimise your last mile delivery operations with Urbantz
Provide your customers with a wide array of delivery options, keep them informed on every step of the process and turn the delivery into a competitive advantage with our customer experience functionalities.
This module enables customers to communicate with drivers, track their deliveries in real time, rate the service and get real-time updates. These features reduce the number of failed deliveries, resulting in more satisfied customers. On top of that, you’ll have full control over the customer experience and brand messaging.